Our packaging has been carefully designed to maintain a temperature within the chill-pack of less than 5ºC for 48 hours – double the time your chill-pack should spend in transit. Your produce will be carefully packaged in an insulated box with ice to maintain freshness, and inside a cardboard outer for protection during transit.
When you place an order we will send a confirmation by e mail. If you would like to ask any questions please indicate this in the comment box & we will contact you as soon as possible. Please make sure you include a daytime telephone number or mobile number where we can reach you, in case we have any questions regarding your choice. There may be occasions where a product may be temporarily out of stock (these are natural products and have complicated supply chains) or it may not be be possible to complete your order within the time requested. We will contact you as soon as possible and either arrange an alternative or refund you immediately.
We deliver to the whole of the UK using a national next day carrier. For delivery terms to the Isle of Wight or the Channel Islands please contact us for details of charges levied by our carrier. We are unfortunately unable to deliver internationally.
Choice of delivery date. The default for delivery is as follows :
Orders placed on a Monday will be delivered Wednesday. Orders placed on a Tuesday will be delivered Thursday. Orders placed on a Wednesday will be delivered Friday. Orders placed Thursday to Sunday will be delivered the following Tuesday.
However you can choose an alternative delivery date by clicking on the date required in the calendar box. ie place an order on Monday and have it delivered Friday in time for the weekend. You also have the option of arranging a delivery on a Saturday by paying an additional fee.
If you require an order processed quickly again this may be possible – please call us on 01749 321021.
We cannot deliver on a Sunday or Monday.
There is a minimum order value of £30 for all orders. Our standard next delivery charge is £ 7.95 for orders up to a value of £120. For orders with a value over £120 delivery is FREE. We are unable to inform you of the likely time of delivery, but you can choose to have a delivery before 12 noon, this service costs an additional £4, please call us if you have more specific instructions on 01749 321021.
You don’t have to be in when your delivery arrives. Just tell us somewhere safe to leave your order, like a shed, garage or in the porch. Simply pop your instructions in the comments box when you complete your order